FAQ

MOST ASKED QUESTIONS
What is the “Love Letter Cruise”?
Who is the Organizer of the “Love Letter Cruise”?
What does the price of the “Love Letter Cruise” include?
What is the deposit amount required to reserve a cabin for the “Love Letter Cruise”
How do I make a payment?
What is the cancellation policy?
What information will I need to book my cabin?
Is a passport required?
How do I make a reservation?
Can I make changes to my reservation?
How do I add a guest to my reservation?
Can each cabin mate make their own payments?
What is the payment schedule?
What if I miss a payment?
How does travel insurance work?
How do I purchase cruise or travel insurance?
How does ticketing work for the “Love Letter Cruise “shows?"

What is the Group Discount program for the “Love Letter Cruise”?"
What is the Cabin Mate Locator Program?
What is the smoking policy on the ship?
What is Carnival’s Sign & Sail program?
What shore excursions are available?
Is there internet access onboard?
Can I call home from the ship?
Is there an emergency number where people can contact me?
Can special diets be accommodated?
What dining options are available on board?
Can I sit with my friends at dinner?

What is the “Love Letter Cruise”?
The “Love Letter Cruise” is a private party cruise event featuring R.Kelly. The cruise will sail on Carnival Cruise Line Destiny ship on October 1-6, from Miami to Grand Turks, and the private island of Half Moon Cay, then onward to Nassau, Bahamas. R.Kelly will perform two shows, during the 5-day cruise. Each guest will be able to see one R.Kelly show, and performances by other guest artists to be announced 90-days before the cruise.

Along with the performing artists, you will have several choices of dancing all night to the spinning of some of the best DJ’s today, or partake in more than 20 activities and games on the ship.

You must register directly with Concerts Cruise for entrance to the concerts and all other private events. No guest passes will be sold onboard the ship.

An exciting time awaits you. DON’T MISS IT!!!!!

Who is the Organizer of the “Love Letter Cruise?
Concerts Cruise LLC is the producer of “Love Letter Cruise” featuring R.Kelly. The management of Concerts Cruise has produced travel and entertainment events, for more than 30 years, including cruises, top class fashion shows and concerts, for some of the biggest brands in the world, such as ESSENCE magazine, and numerous artists from Mary J Blige to P.Diddy.

What does the price of the “Love Letter Cruise’’ include?
The price of your room includes:

Round-trip cruise from Miami to Grand Turks, Half Moon Cay and Nassau
Special “ Captain’s Celebration Party”
Full American breakfast daily or continental breakfast in bed
Full course lunch and dinner daily
Non-carbonated beverages (tea, juices and coffee)
Program featuring healthy meal choices
Karaoke club
Casino Gambling (Slots and Table Games)
All concerts, shows, and live entertainment (R Kelly will perform 2 shows, each guest is guarantee to see one show)
Vip Reception/Meet and Greet Artists (For Cabin Category guests in 8A,8B,8C,8D,8E,8M/8N,9B/9C,OS & GS only)
Late night deck party and comedy shows
All classes, and other activities on the ship
Use of fitness center
24 hour room service

All taxes and governmental fees are added at check-out and pre-paid by you ($175 per person). 
Pre-paid gratuities ($57.50 for entire cruise) will be charged to your accounts for tips for your cabin stewards and waiters.

Not included are:

Alcoholic beverages, sodas, and bottled water
Optional dinners in the ship's steakhouse
Any meals, shore excursion or tours at the port of call (destinations)
Spa and beauty treatments
Optional excursions at the ports of call
Optional activities off-ship
Optional ship activities offered by the cruise line (such as wine-tastings, yoga classes, personal training, spa treatments, etc.)
Air travel to/from Florida
Ground Transportation
Travel Insurance (Mandatory travel cancellation insurance is required from every guest going on the Concerts Cruise event)
Use of Internet Cafe or Wi-Fi on the ship
Taxes, fees, and/or gratuities for optional products and services purchased on the cruise

What is the deposit amount required to reserve a cabin for the “Love Letter Cruise”?
A deposit of $250 per person (or $500 per cabin) is required to reserve a cabin on Concerts Cruise. Should you book a double-occupancy cabin for two (2), your reservation will not be confirmed until deposits have been received for both you and your cabin mate. If only one person will be occupying a double-occupancy cabin, a $500 deposit will be required. All payments must be made by credit or debit card only.

How do I make a payment?
To make a payment by phone or you can click on Reserve on our Home page or the Book Now tab. To make a payment by phone call Concerts Cruise at 520-623-7839.

What is the cancellation policy?
ALL DEPOSITS AND PAYMENTS ARE NON-REFUNDABLE. Mandatory Travel Cancellation Insurance is required within 10 days of booking from all passengers attending the Concerts Cruise event. This is required in case you need to cancel due to family emergencies, health reasons and other unforeseen circumstances, beyond your control. Contact www.travelguard.com.

What information will I need to book my cabin?
During booking you will select the cabin category and occupancy you want to book, so check out the pricing page. You will select your exact rooming assignment (please see Carnival Destiny’s deck plans here.

If you are a Lead Passenger, and at the time of booking you don't know who will be joining you, you can add your guests later. Be advised that you are obligated for the full cruise fare of the occupancy level you select during the reservation process. So, in the event that you do not add guests, you are still financially responsible for the entire cabin on a double-occupancy basis. However, if you wish to add guests beyond the capacity of the occupancy level you select during the reservation process you may do so based on availability for the additional cruise fare associated with the transaction.

Naming Guests: You can add your guests later but fees may apply. See "Can I make changes to my reservation?" here for more details. Be advised that you are obligated for the full cruise fare of the occupancy level you select during the reservation process. In the event that you do not add guests, you are still financially responsible for the entire cabin. If you wish to add guests beyond the capacity of the occupancy level you select during the reservation process you may do so based on availability for the additional cruise fare associated with the transaction.

Multiple Credit Card Payments: If you are paying with multiple credit cards, you will need all of the credit card numbers (with expiration date and card verification number) as well as the name and billing addresses for each card.

Is a passport required?
All guests on Concerts Cruise require a valid passport. Guests that do not have a valid passport will be denied boarding.

How do I make a reservation?
You can book a cabin online by clicking Book Now or over the phone by calling 520-623-7839.

How do I let someone add me to their reservation?
To let someone add you to their reservation, the person should contact Concerts Cruise by email and/or by phone. The person with the reservation will be required to give Concerts Cruise your full legal name and all the information that Concerts Cruise will need to complete your booking, including all required payment.

How do I add a guest to my reservation?
If you are the Lead passenger with an existing reservation, you can add a guest by registering your guest online, or by calling Concerts Cruise.

Can each cabin mate make their own payments?
The lead passenger on the reservation is responsible to ensure that the deposit is made for the additional guest(s). However, each guests can log in to Concerts Cruise payment link (or call-in) with a credit or debit card to make their own individual payment, for their share of the cabin.

What is the payment schedule?
All prices are per person based on two (2) in a cabin and shall pay a non-refundable deposit of $250.00 per person ($500.00 per cabin) when you book your reservation. If booking with a monthly payment plan, there will be a $250 monthly payment thereafter (processed on the 15th of each month, however, on months were the 15th lands on a weekend or holiday, the payment shall be processed on the first business day after the 15th), until the remaining balance is paid in full. All cabin mate deposits must be received within 7 days of your booking/reservation to ensure cabin confirmation. All payments and outstanding balances for reservations made before April 30, 2012 are due by June 15th and any reservations made after April 30, 2012, must be paid in full by July 30, 2012. Any reservations after July 30th are to be paid in full upon booking. Please note that most cabins are double-occupancy only, but the triple and quadruple cabins will accommodate the third and fourth guest with upper bunk beds, rollaway beds, or convertible sofa beds.

Travel Guard Insurance is mandatory as all payments are non-refundable. All cancellations MUST be processed through the insurance company.

Please click the link to read the TERMS AND CONDITIONS for full details.

What if I miss a payment?
A late fee of $35 is charged and added to the reservation for all late payments, including automatic debit or credit card payments. If you are unable to make a payment as scheduled, please contact Concerts Cruise, 5 days before the payment due date. Alternate payment schedule may be arranged in very extreme circumstances. The alternate payment schedule shall be at the discretion of Concerts Cruise.

How does travel insurance work?
Travel protection provides you with the necessary coverage to help safeguard your travel "investment" from unforeseen circumstances such as:

Illness or injury to you or a traveling companion or immediate family member causing you to cancel or interrupt your trip
Jury duty
Job layoff or termination
Terrorist events
Bankruptcy or default of your airline, cruise line or tour operator
A hurricane that strikes your trip

For coverage information and any questions, please contact Travel Guard at 1-800-826-4919, or log on to www.travelguard.com.

How do I purchase cruise or travel insurance?
Please contact Travel Guard at 800-826-4919 or log on to www.travelguard.com.

How does ticketing work for “Love Letter Cruise” shows?
R.Kelly will be performing 2 shows and all guests are guaranteed to see one show. When you pay in full for the trip (including all applicable taxes and fees), we will collect your show preference and seating choices for the main lounge, which offers floor level and balcony level. Based on availability, other guests in your party can be seated in the same section, provided they are also paid in-full for the trip.

When you have paid in full for your trip:

 You will be asked for your cabin's headlining show preference. There will be two shows at similar times on two different days. Your entire cabin will be placed in the same show - people in the same cabin may not choose different shows. 
You will be asked for your cabin’s zone seating preference. This refers to which “zone” or designated area of the theater you would prefer to sit in. The zones are based on availability and you will be placed in your zone in accordance with a first-come-first serve basis. For instance, if you are one of the first people to choose that zone, you will be seated in the front of the zone, if you are one of the last, you will be seated in the back of the zone. All zone selections are final, and are based on availability.

*Please Note: ALL zones on the floor are standing room only. You will be assigned a specific “seat” but there will be four people to a bench- two standing in front, two in back.

*Please Note: First-come-first-serve basis includes only those who have paid-in-full. Pay-in-full early and increase your chances for a better seat.

Can I make changes to my reservation?
A reservation for the cruise is valid only for the person(s) named within as Guests and cannot be transferred without Concerts Cruise's written consent.

With written consent, you may transfer your reservation to another party with a $299 transfer fee charged to the reservation. No lead passenger changes after a sell-out, or after June 15, 2012.

Concerts Cruise will not consent to a reservation transfer during any pre-sale period, after an event sell-out when a waiting list exists, or after the final-payment date.

In the event the reservation is cancelled by the Lead Passenger, the Lead Passenger may request that his or her reservation be transferred to another person subject to the written consent of Concerts Cruise and payment of the above-referenced transfer fee. Any changes to your reservation that involve changing, adding, or removing existing guests or upgrading the value of your cabin to a higher priced cabin can only be requested by the Lead Passenger.

Downgrading your cabin to a cabin of lesser value is not allowed.

What is the Group Discount program for the “Love Letter Cruise”?
A group consists of a minimum of 16 (Sixteen) full paying passengers, or 8 cabins. The third and fourth persons are not included in the calculation for the group discount. Please note that air travel is not included in the group discounts. The group leader is responsible for paying his/her own airfare, port charges, taxes, and gratuities.

Group Discount awards are as follows:
16 passengers – One complimentary passenger cabin fare.
32 passengers – Two complimentary passenger cabin fares.
48 passengers – Three complimentary cabin fares.
64 Passengers – Four complimentary passenger cabin fares.

Group Leaders are required to confirm their reservations with an application and deposit for specific cabin category desired. Group Leaders are required to make monthly payments as outlined for their respect cruise. Once you have reached the required number of group members for a complimentary fare, you will be refunded the cruise fare only, based on the average category booked by your members. Group Leaders may upgrade their cabin category for additional charge (if applicable).

What is Cabin mate Locator Program?
If you are planning on going on the 'Love Letter Cruise', but you do not have someone to go with you, Concerts Cruise Cabin Mate Locator program may be ideal for you…

The Cabin Mate Locator Program (CLP) allows you to book a cabin and only be responsible for your half of the cabin (plus the standard taxes and fees of $175.00). However, by signing up for the CLP, you agree to be assigned as a cabin mate with another guest who is also participating in the CLP. We will assign you based on availability.

For further information, please call us at 520-623-7839.

What is the smoking policy on the ship?
Cigarette smoking is prohibited in all Carnival ship guest staterooms (cabins). Guests who smoke in their staterooms will be charged $250 cleaning and refreshing fee on their Sign and Sail Account. Cigarette smoking in public venues is only permitted in Carnival’s dance clubs, and in designated areas within the casino and casino bar. Smoking (including cigars) is permitted in designated exterior open deck areas (port side). Smoking is also allowed in the jazz club on the Carnival Destiny.

What is Carnival’s Sign & Sail program?
Sign & Sail is Carnival’s cashless on board credit, which allows guests to charge purchases directly to a personal account for convenience throughout the cruise. Registration will take place on sailing date at the embarkation, or on board at the Information Desk. The completed application form (included in the cruise package documents) must be submitted along with a 1) credit card, 2) U.S currency, 3) travelers checks.

Personalized Sail & Sign cards will be provided to all guests that sign up, and are valid for use immediately upon boarding the ship. The Information Desk can provide guests with a balance update at any time throughout the cruise.

All charges will automatically be billed to the guest's credit card at the end of the voyage. On the final morning of the cruise, a statement detailing all purchases made with the Sail & Sign card will be delivered to the guest's stateroom. The total amount will be applied to the credit card presented during registration. For those guests who put down a cash deposit, if there is an overpayment at the end of the cruise, the guest will receive the overpayment in the form of a check attached to their detailed statement on the final morning of the cruise.
Please remember, you're always welcome to make cash payments toward your final balance (even if you put a credit card down) at any time during the cruise.

Any inquiries regarding a Sail & Sign Account made after the cruise, need to be referred to the Guest Relations Department 800 438-6744 ext 71551 for researching.

Notes:
The American Express "Persona Select" is not an acceptable credit card.
Regular ATM debit cards are not acceptable.

Guests may use a checking account debit card as long as it is a registered MasterCard or Visa card.
A guest traveling without his/her parents cannot use the parents' credit card even with the parents' written permission

The cardholding guest must be an authorized signer by the card-issuing bank.

Upon completion of the Sail & Sign Application Form, the cardholder agrees to pay for the individuals indicated on the form; it is not necessary for these individuals to be booked in the same room as the cardholder.

Important Note: A hold will be placed on the credit card or checking account debit card at the beginning of the cruise as a deposit for any onboard purchases. This will reduce the amount of available credit on the credit card or restrict the availability of cash in the checking account. The hold will be released and actual charges will be billed at the end of the cruise.

What shore excursions are available and how do I book them?
You can check out the amazing shore excursion opportunities on Carnival's website.

You cannot book shore excursions with Carnival until you are issued a booking number, which will happen about 4-6 weeks before the cruise sets sail. Once you have been issued the booking number, you can book excursions online at Carnival's website.

Is there internet access onboard?
To utilize the internet service, the options below are available. Please note that the internet pricing options are identical, whether an Internet Café terminal is utilized, or a laptop. All internet access charges will be billed directly to the guest's onboard “Sail & Sign” Account. 

An initial one-time Activation Fee of $3.95 applies to each user.  
A basic time charge of $0.75 per minute (“Pay-As-You-Go”) is available. Minutes are rounded to the next full minute.

Discounted "Time Plans" offer guests the opportunity to enjoy a lower per-minute rate. These Time Plans do not have to be used in a single session and can be used anytime throughout the cruise until debarkation; No refund for unused minutes; Upgrading selected pricing option is not available. Plans are subject to change.

30 minutes for $16.50 ($0.55 per minute)   
60 minutes for $24.00 ($0.40 per minute)

Can I call home from the ship?
You can dial direct via satellite from the phone in your cabin 24 hours a day regardless of the ship's location (until 4AM Monday morning). The rate is $6.99 per minute for calls to the United States, Canada and Puerto Rico and $9.99 per minute for all International calls and will be billed to your sail and sign card (no calling cards/credit cards/800#s or collect calls). In addition, some Carnival ships allow the use of personal cell phones.

Is there an emergency number where people can contact me?
Friends and family may call guests on board via Maritime Telecommunications Network (MTN) Shore-to-Ship telephone service. The rate is $9.50 per minute from the US; additional long distance charges may apply from outside the US (charges must be applied to the caller's credit card: MC/Visa/Amex/Discover/Diner's Club).

The caller will need our ship's name (Carnival Destiny) and the guest's name and cabin number.
1-877-CCL-SHIP (1-877-225-7447) from the U.S.
1-732-335-3284 from Canada and outside the U.S.
Maritime Telecommunications Network Customer Service Desk: 800-799-2411

Can special diets be accommodated?
Guests with diet requirements can be accommodated on board. The special diet requirements need to be arranged with the guest's Headwaiter on the first night of the cruise. Every menu (in the dining room) has Spa Carnival Cuisine Fare. These items are lower in calories, sodium, cholesterol and fat. Salads are prepared with diet dressing. Desserts are prepared with Sweet 'N Low or NutraSweet instead of sugar. In addition, each menu has one vegetarian entree. Low-cholesterol egg substitute is available upon request as well as diet jellies at breakfast.

What dining options are available on board?
There is no shortage of food onboard; enjoy a quick snack out by the pool, hit the buffet or enjoy 24 hour room service all included in your cabin price! The buffet includes all types of food around the clock, so if you're looking for a sandwich, salad, international cuisine, or just a slice of pizza, your cravings will be satisfied.  Additionally, the formal dining rooms offer a nicer, sit-down meal for the times you're more interested in being waited on.

Can I sit with my friends at dinner?
Carnival will offer Open Seating in the formal dining rooms each night. This means you can dine at your leisure during their operating hours. If you want to sit with specific people for dinner, you should simply arrive together at the dining room. The dining room staff will then seat your group at a table. To best accommodate seating a group together, please arrive on time, as tables may fill up and large groups may not be able to be accommodated all at one table.